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Agile Rise software services

Oracle Application Support

Oracle Application Support Services

After go-live, Oracle Fusion Cloud still needs care: user issues, small changes, integration failures, new reports, and quarterly updates. Agile Rise provides functional and technical support under an agreed arrangement.

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Oracle Application Support: in short

Oracle application support keeps Oracle Fusion Cloud running well after go-live. Agile Rise resolves functional and technical issues, prepares and follows up Oracle Support requests, delivers small enhancements and reports, monitors integrations, helps users, and tests each quarterly update, under a support arrangement with agreed scope, priorities, and response targets.

Who it's for

  • Organizations whose implementation partner has rolled off
  • Internal Oracle teams that need extra functional or technical capacity
  • Businesses that want a predictable way to handle Oracle changes

Problems we help with

  • Issues wait in a queue because nobody owns them
  • Small enhancements never get done
  • Integration failures are discovered by users
  • Each quarterly update causes a scramble

Capabilities

What we can do

  • Issue resolution

    Triage, investigation, and fixes for functional and technical issues.

  • Oracle Support requests

    Preparing and following up service requests with Oracle on your behalf, using your account.

  • Enhancements

    Small configuration changes, new reports, and integration updates.

  • Integration monitoring

    Watching integration runs and resolving failures.

  • Quarterly updates

    Release note review and regression testing before each update.

  • User help

    How-to guidance and short training for business users.

Deliverables

Example deliverables

  • Support process with agreed priorities and response targets
  • Issue and enhancement log
  • Regular support summary
  • Updated configuration and support documentation

Exact deliverables are agreed for each engagement.

How an engagement runs

  1. 1

    Onboard

    Access, documentation, and known issues.

  2. 2

    Agree the model

    Scope, hours, priorities, and reporting.

  3. 3

    Support

    Resolve issues and deliver enhancements.

  4. 4

    Review

    Regular reviews and improvements.

Engagement options

Ways to work with us

  • Monthly support hours

    An agreed block of functional and technical support each month.

  • Embedded consultant

    A support consultant working inside your Oracle team.

FAQ

Common questions

What does Oracle application support cover?

Functional and technical issue resolution, small enhancements, report and integration fixes, user help, and quarterly update testing. The exact scope and response targets are agreed in the support arrangement.

Can you take over support from another partner?

Yes. We start with a handover covering documentation, open issues, integrations, and customizations.

Do you support Oracle modules other than Financials?

Yes. Support can cover Fusion Cloud Financials, Procurement, SCM, HCM, and EPM, along with OIC integrations and reports.

How are support requests prioritized?

Priorities and response targets are agreed in the support arrangement, usually based on business impact, so critical issues come first.

Is support provided in US hours?

Support hours are agreed for each arrangement, based on your users' time zones and needs.

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Discuss Oracle Support